Tuesday, May 21, 2013

Trust in your Managed Services but always use an SLA

We're happy to bring you another insightful guest post from MSP owner Brandon Phipps. See his first post on the MSP Builder blog, Managed Services: A Beginner's Introduction. If you are interested in guest posting, please contact us.

I have recently noticed a somewhat troubling trend in the Managed Service Provider community. Purveyors who have been a trusted source for valuable information have started bringing up a stance on service level agreements that goes against everything that I have ever been taught and, more importantly, everything that I have ever learned in the field as a business owner.

I see a disparity developing between organizations that offer Break / Fix services to prospective clients, not so much as a definitive business model, but a method to fulfill the specific needs of a particular client and move them up the ladder of managed service levels and so-called "MSP only" shops that seem to scoff at providers offering the Break / Fix model and businesses that it may be the best fit for.

What's the fit?

Friday, May 3, 2013

Managed Services: A Beginner's Introduction

MSP Builder is excited to bring you a guest post from MSP owner Brandon Phipps. If you are interested in guest posting, please contact us.

There are several things every Managed Service Provider needs to start out and succeed. Sometimes it is hard to wade through all of the chatter in the industry about the latest and greatest "must have" service or technology. Focusing on the core requirements and building a strong service offering upon those is an easy to measure, calculated approach that has brought us success. When combined with an elite Service Level and a dedicated, client first, marketing perspective, it is very easy to step up from a Break / Fix, VAR, or Remote Support model.

photo credit: nikkorsnapper via photopin cc